Images Not Displaying in Guest Portal

Published on February 10, 2026 DRTE

Document Images Not Visible in the E-Signature Guest User Portal

Issue: Document images are not visible in the e-signature guest user portal.

Solution: Add a Trusted URL entry for https://[domain].lightning.force.com, where [domain] is your Salesforce org's My Domain.

Item	Value
Setting to add	Trusted URL entry
URL	`https://[domain].lightning.force.com`
[domain]	Your Salesforce org's My Domain

Example: if your My Domain is acme, the Trusted URL is https://acme.lightning.force.com.

Knowledge Article Number: KA-00091