Can I use my own branded email templates?

Published on February 10, 2026 DRTE

Can I Use My Own Branded Email Templates in DRTE?

Short answer: Yes. Clone the existing packaged email templates or create new ones, then update the template IDs in DRTE Settings custom settings to reflect your new templates.

How to Use Your Own Email Templates

  1. Create your template: clone the existing packaged email templates or create new ones.
  2. Update DRTE Settings: update the template IDs in the DRTE Settings custom settings to reflect your new templates.

Tip: cloning a packaged template keeps the original available as a reference and gives you a starting point to apply your own branding.

Knowledge Article Number: KA-00094

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