Pre-requisites & Readiness
Published on February 11, 2026 Feedback360
Feedback360 Pre-Requisites & Readiness
Before installing Feedback360, confirm your org meets the requirements below. Reviewing this checklist first helps you avoid a stalled or failed installation partway through setup.
| Quick checklist: Admin access, environment choice, license and edition, and (optionally) an active Experience Site. |
1. Administrative Access
You need a Salesforce user with the System Administrator profile, or a custom profile with equivalent permissions, including Modify All Data and the ability to install and configure packages. Installation cannot be completed with standard user-level access.
2. Environment Selection
Decide whether to install in a Production or Sandbox environment.
| Recommendation: If you are installing Feedback360 for the first time, or want to test survey configurations before rolling them out to users, start in a Sandbox. Install into Production once you have confirmed everything works as expected. |
3. License and Edition
Confirm that your Salesforce edition and available user licenses support Feedback360 before installing. If you are unsure, check with CodeyLabs at info@codeylabs.com
4. Experience Site (Optional)
If you plan to host surveys publicly, for example for an NPS campaign, make sure your Experience Site is active and that you have access to Experience Builder.
| Note: This is not required if you are only sending surveys to internal users or known contacts. |
Readiness Summary
| Requirement | Needed | Details |
| Administrative Access | Required | System Administrator or equivalent, including Modify All Data |
| Environment | Required | Production or Sandbox (Sandbox recommended first) |
| License and Edition | Required | Edition and user licenses must support Feedback360 |
| Experience Site | Optional | Active site and Experience Builder access for public surveys |
| Next step: Once you have confirmed the items above, you are ready to install the Feedback360 package. See the installation guide for step-by-step instructions. |
Knowledge Article Number: KA-00121