Installation & Initial Access

Published on May 23, 2026 Feedback360

Installation & Initial Access

Once you have confirmed your org meets the prerequisites, follow the steps below to install Feedback360 and set up your first admin access. The whole process takes only a few minutes.

Overview: Request package → Install for all users → Verify license → Assign permission set → Launch the app.

Step 1: Request the Installation Package

Email info@codeylabs.com to request the Feedback360 package installation URL.

You will receive a link to the latest version by reply. If you have not heard back within 1–2 business days, follow up with the same address.

Step 2: Install the Package

Open the installation link and choose "Install for all users."

Good to know: This makes the app visible to everyone in your org, but it does not grant admin functionality. Survey creation and management access is controlled separately by the permission set in Step 4, so it is safe to leave this at its default.

Step 3: Verify the License Is Active

Go to Setup → Installed Packages and confirm the Feedback360 license status is Active.

Success: The Feedback360 package license shows a status of Active.

Status not Active? Check that the installation fully completed (large orgs can take a few minutes), then refresh the page. If it is still not Active, contact info@codeylabs.com for support before continuing.

Step 4: Assign the Survey Administrator Permission Set

Assign the "Survey Administrator User" permission set to your system admins and anyone who will create or manage surveys.

This permission set grants access to create, edit, distribute, and review results for surveys.

Important: Users without this permission set cannot use Feedback360 admin features, even though the app itself is visible to everyone.

Step 5: Launch Feedback360

Click the App Launcher (nine-dot icon, top-left), search for "Feedback360," and select it to open the centralized administration hub.

Success: Users with the Survey Administrator permission set see the Feedback360 dashboard with options to create and manage surveys.

App not appearing? Confirm Step 2 was completed with "Install for all users" selected.

Quick Reference

Next step: With Feedback360 installed and accessible, you are ready to create your first survey.

Need help? Contact info@codeylabs.com.

Knowledge Article Number: KA-00122