Setting Up Mock Tests

Published on February 11, 2026 Feedback360

Creating and Configuring a Mock Test in Feedback360

Mock tests are an effective way to evaluate employees' readiness for certifications or other assessments. Feedback360 lets you create, configure, and manage mock tests that simulate real exam conditions. Follow the steps below to set one up.

Quick Start: Creating a Test

• Navigate to Test Setup: In the Feedback360 App, click the "Surveys" tab.
• Create a New Test: Click "New" Survey and provide a name, start date & end date, and notes for the test.

Creating a new survey (test) in the Surveys tab

• Add Test Questions: Define the questions for your mock test, including options with correct answers.

Adding questions to the test

Configuring Test Parameters

• Set Minimum Passing Scores: Determine the minimum score required to pass the test.
• Enable Time Limits: Use the time-bound checkbox to set a duration for completing the test.
• Assign to Employees: Use access control to assign the test to specific employees or departments within your organization.

Test parameters: passing score, time limit and access control

Setting Up Step by Step

Step 1: Access the Feedback360 App

• Log in to your Salesforce account.
• Navigate to the Feedback360 App from the App Launcher menu.

Step 2: Create a New Mock Test (Survey)

• Go to the Mock Tests / Surveys section: on the App, locate and select the Surveys tab.
• Click the New button.
• Enter the Test/Survey Name and a brief note that explains the purpose of the mock test.
• Define a Time Limit for the test, which will simulate the conditions of the actual exam.

Defining the time limit and test details

• Set a Minimum Passing Score that candidates must achieve to be considered successful.
• In the questions editor, choose whether the test will be Multiple Choice, True/False, Text, or a Combination of different question types.

Choosing question types in the questions editor

Step 3: Configure Test Questions

• For each question, type in the Question Text and define the Answer Choices (if applicable), with correct answer(s) for auto evaluation.

Step 4: Define Test Availability

Set the Start and End Dates:

• Define the Start Date and End Date for when the mock test will be available to candidates.
• This allows you to control the testing window.

Enable Guest Access (Optional):

• If you want external participants to take the mock test, enable Guest Access.

Availability dates and guest access settings

Step 5: Customize Test Appearance and Behavior

Customize Test Appearance:

• Define the Theme and Styling options for the test to align with your organization's branding.

Step 6: Publish the Mock Test

Review the Test Setup:

• Go through all the configurations to ensure everything is set up correctly.

Publish the Test:

• Once satisfied, publish to make the test available to candidates by sending invitations to them.
• The test will now appear in the candidate's 'My Pending Surveys/Assessments' tab within the defined availability window.

Publishing the test and sending invitations

Step 7: Monitor and Analyze Test Results

Access Test Results:

• Navigate to the Results section to view test performance.
• Feedback360 provides detailed analytics on candidate performance, including scores, time taken using tracker, and areas of strength and weakness.

Provide Feedback:

• Offer detailed feedback to candidates based on their performance.
• Identify areas where additional training or learning is needed.

Export Reports:

• Export the test results for further analysis or reporting.

Experience Sites:

• Host the Survey on an Experience Site.

Knowledge Article Number: KA-00126