Host Surveys On Experience Site

Published on February 11, 2026 Feedback360

Host Feedback360 Surveys on a Public Experience Site

Make your surveys available to customers so they can share opinions and feedback, such as NPS or Customer Satisfaction surveys, by hosting them on a publicly accessible Salesforce Experience site. Allow customers to respond from any device: desktop, mobile, or tablet.

Overview: Feedback360 has a responsive design, so respondents get an optimal experience on every platform.

Phase 1: Configure the Site Page

Step 1. Configure the site page for the F360 Core - Survey component. Add the code below in the Head Markup in the builder.

<style>
  .pscsmtACSLC_Survey_Components_Parent{
    position:fixed!important;
  }
  .pscsmtACSLC_Survey_Question_Detail.top, .pscsmtACSLC_SurveyStart .top, .pscsmtACSLC_Survey_List {

    top: 96px!important;

  }
  pscsmt-psc-survey-time-tracker{
      position: fixed;
      top: 105px;
      width: 100%;
  }
  article.pscsmtACSLC_Survey_Question_Detail.slds-card.slds-show{
    top: 96px;
    display: block;
    height: 500px;
    overflow: auto;
  }
  .slds-card__body{
      padding-top: 100px;
  }
</style>

Head Markup added in the site builder.

Step 2. Apply the Survey Community Theme included in the Feedback360 package.

Survey Community Theme applied to the site.

Phase 2: Add and Configure the Component

Step 3. Drag and drop the F360 Core - Survey component from the custom managed components list onto the page.

Step 4. Enter the Survey ID in the component's Survey Record SFDC Id field.

Step 5. Set Redirect to My Pending Surveys on Finish to false.

Phase 3: Configure Public Access

Step 6. Ensure that the public profile has the necessary access to the related survey objects.

Step 7. For public access, define specific sharing rules to allow certain records to be shared via public sites. Make sure the sharing settings for the specific survey record are configured accordingly.

Public profile access and sharing settings.

Important: If respondents see a blank or access error page, re-check the public profile object permissions and the sharing rules for the survey record.

Phase 4: Publish and Send Invitations

Step 8. Set the survey's public URL on the survey record, including the appropriate merge fields to capture the necessary data.

Step 9. Once configured, send the survey invitations to your external contacts.

Public survey URL set on the survey record.

Success: Your customers can now open the survey link and submit feedback from desktop, mobile, or tablet.

Responsive survey experience across devices.

Knowledge Article Number: KA-00127