Manage Survey Questions
Published on February 14, 2026 Feedback360
Learn how to build and manage survey questions in Feedback 360. This guide covers opening the Question Manager, configuring questions and answers, choosing supported question types, scoring mock tests, and showing follow-up questions based on earlier answers.
Manage Survey Questions in Feedback 360
| What you can do: add required or optional questions, reuse answer templates, score quiz-style surveys, and route respondents to conditional questions. |
1. Accessing the Question Manager
Step 1: Navigate to your Survey Details page.
Step 2: Click the Manage Questions button in the top-right toolbar.
Manage Questions button on the Survey Details page
Step 3: In the "Survey Questions" pop-up window, click Add First Question to begin.
Survey Questions pop-up with Add First Question
2. Setting Up a Question
When adding a question, you have several configuration options.
Basic Setup
Question Text: Type your primary question in the text field.
Question text field
Is Required: Toggle this checkbox to make the question mandatory or optional.
Type Selector: Click the dropdown next to the text field to define the response format (e.g., Yes/No, Select One, Text).
Question type selector dropdown
Answer Configuration
- Manual Entry: Type individual answers into the answer fields.
- Templates: Use the Apply answer template dropdown to quickly populate common response sets.
- None of the Above: Optionally include a "None of the Above" choice.
- Labels for Comments: If the main question text is limited by character count, use the Label for Additional Comments box to provide further instructions or context.
Label for Additional Comments box
Scoring for Mock Tests
| Correct Answers: For quiz-style surveys, enter the correct answers in the dedicated field. Use semicolon-separated values in the same order as defined in the answer list to enable automated scoring. |
3. Supported Question Types
Feedback 360 supports a wide variety of formats to suit different data needs.
| Category | Question Types |
|---|---|
| Binary / Selection | Yes/No, Select (One), Select (Multiple) |
| Quantitative | Number, Price ($), Percent (0%-100%) |
| Qualitative | Text, Email, Date/Time |
| Ratings | Bad-Awesome Quality Rating, Likert Scale (Dissatisfied-Satisfied), Emotions Rating (1-5), Likely-Unlikely Number Rating (0-10) |
Rating question type options
4. Conditional Question Routing
Create a dynamic survey experience by showing specific questions based on previous answers.
How to add: Click the Hierarchy Icon (Add a conditional question) next to a "Select One" (Yes/No) question.
Logic: Specify which response (e.g., "Yes" or "No") triggers the follow-up question.
Selecting the trigger response for a conditional question
Behavior: Conditional questions remain hidden unless the respondent selects the specific trigger answer from the parent question.
Conditional question shown after trigger answer
| Tip: Conditional routing works best on Select One (Yes/No) questions. Test your survey to confirm follow-up questions appear only for the intended answer. |
Knowledge Article Number: KA-00168