Empower Service Agents with Knowledge Article PDFs

Published on February 23, 2026 Lightning PDF Generator

Downloading Knowledge Articles as PDFs

Service agents can download a Knowledge Article as a PDF directly from the record page — useful for offline reference, attaching to a case, or sharing with a customer who doesn't have portal access. This uses the same Lightning PDF Generator component covered in the setup guide, added to a Knowledge Article record page.

Watch: Downloading a Knowledge Article as a PDF

The video below walks through the setup and shows an agent downloading an article in real time.

Setting It Up

1. Open your Knowledge Article record page and go to Edit Page in Lightning App Builder.
2. Add the Lightning PDF Generator component, the same way you would on any other record page — see the setup guide for the full walkthrough.
3. Set a File Name and Button Label that make sense for articles — for example, a button labeled "Download Article as PDF."
4. Choose what to capture: the full article content, or a specific section using a CSS selector or Component Display Index, depending on your page layout.
5. Save the page and test on a real article to confirm the PDF captures the content you expect.

Notes

• This is the same Lightning PDF Generator component used elsewhere in your org — the same configuration options and known limitations apply. See the setup guide and troubleshooting articles if the PDF doesn't generate as expected.

Knowledge Article Number: KA-00205