Prepare Rework Code Masters

Published on September 11, 2026 Service Assurance Hub

Activity Type & Rework Code Masters Configuration

Overview

The Activity Type and Rework Code Masters let you define and manage rework codes for your organization. Each rework code is linked to a solution area and a deliverable type, and carries a standard time estimate for execution.

Note: This feature enables consistent activity tracking and resource planning across your organization.

Step 1: Access Activity Type/Rework Code Masters

1. Navigate to the 'Activity Type/Rework Code Masters' tab in your Salesforce interface.

Activity Type/Rework Code Masters tab location

Step 2: Create a New Rework Code

2. Click to add a new rework code and provide the following details:

Field	Requirement
Rework Code Name	Unique identifier for the rework activity
Solution Area	Mandatory - select the relevant solution area
Deliverable Type	Mandatory - select the applicable deliverable type
Rework Std Time	Mandatory - estimated time required to complete this activity

Once the required fields are filled in, save to record your rework code definition.

New rework code creation form

Step 3: Add Additional Rework Codes

3. Repeat Step 2 to add rework codes for other solution area and deliverable type combinations. This ensures complete coverage of all rework activities in your organization.

Multiple rework codes configuration

Best Practice: Organize rework codes by solution area and deliverable type for easier maintenance and reporting.

Key Takeaways

Rework codes require Name, Solution Area, Deliverable Type, and Standard Time.
Standard Time estimates support resource planning and capacity management.
Tie each rework code to specific business areas for better organization.
Create multiple codes for comprehensive activity coverage.

Knowledge Article Number: KA-00375