Add Labor Rates Master

Published on September 11, 2026 Service Assurance Hub

Configure Labor Rates in Service Assurance Hub

Labor Rates define the billing rates for service activities in your organization. Each labor rate is tied to a currency, so Service Assurance Hub can support multi-currency operations and drive account-based labor rate calculations. This guide walks you through creating, configuring, and activating a labor rate.

Key Feature: Service Assurance Hub supports multiple currencies, enabling accurate labor rate application across global accounts.

Prerequisites

1. Access to Service Assurance Hub with permission to create Labor Rate records
2. The billing rate amount for the service activity
3. The operating currency of the account the rate applies to

Step 1: Access the Labor Rates Tab

1. Navigate to Service Assurance Hub.

2. Locate and click the 'Labor Rates' tab to view existing rates or create new ones.

Labor Rates Tab Location in Service Assurance Hub

Step 2: Create a New Labor Rate

1. Click 'New' to create a new labor rate record, then complete the fields below.

Labor Rate Entry Form with Required Fields

Step 3: Select the Correct Currency

Currency selection is critical because it drives labor rate calculations for accounts. Because Service Assurance Hub supports multiple currencies, choose the appropriate one for each labor rate.

Important: Verify that the currency selected matches the account's operating currency for accurate billing calculations.

Multi-Currency Selection in Labor Rates

Step 4: Save and Activate

1. Check the 'IsActive' checkbox to enable this labor rate.

2. Click 'Save' to store your configuration.

Labor Rate Configuration Complete

Best Practice: Always activate labor rates once they are ready for use so they apply to service calculations.

Troubleshooting

Labor rate not applied to an account? Confirm that the rate is marked IsActive and that its currency matches the account's operating currency.

Key Takeaways

1. Labor rates require two mandatory fields: Rate amount and Currency.
2. Currency selection directly impacts account-based labor rate calculations.
3. Service Assurance Hub supports multiple currencies for global operations.
4. Always activate labor rates via the IsActive checkbox before they are applied.
5. Verify currency alignment with account settings to ensure billing accuracy.

Knowledge Article Number: KA-00376