Add Labor Rates Master

Configure Labor Rates in Service Assurance Hub

Overview

Labor Rates define the billing rates for service activities within your organization. Each labor rate is associated with a specific currency, allowing Service Assurance Hub to support multi-currency operations and drive account-based labor rate calculations.

Key Feature: Service Assurance Hub supports multiple currencies, enabling accurate labor rate application across global accounts.

Step 1: Access the Labor Rates Tab

1. Navigate to Service Assurance Hub.

2. Locate and click the 'Labor Rates' tab to view existing rates or create new ones.

Labor Rates Tab Location in Service Assurance Hub

Step 2: Create a New Labor Rate

Follow these steps to add a new labor rate:

1. Click 'New' button to create a new labor rate record.

Labor Rate Entry Form with Required Fields

Step 3: Select the Correct Currency

Currency selection is critical because it drives labor rate calculations for accounts. Service Assurance Hub supports multiple currencies, so ensure you select the appropriate currency for each labor rate.

Important: Verify that the currency selected matches the account's operating currency for accurate billing calculations.

Multi-Currency Selection in Labor Rates

Step 4: Save and Activate

After filling in all required fields and selecting the appropriate currency:

1. Check the 'IsActive' checkbox to enable this labor rate.

2. Click 'Save' to store your configuration.

Labor Rate Configuration Complete

Best Practice: Always activate labor rates when they are ready for use to ensure they apply to service calculations.

Key Takeaways

1. Labor rates require two mandatory fields: Rate amount and Currency
2. Currency selection directly impacts account-based labor rate calculations
3. Service Assurance Hub supports multiple currencies for global operations
4. Always activate labor rates via the IsActive checkbox before they are applied
5. Verify currency alignment with account settings to ensure billing accuracy