Engineer - Create Remediation Timesheet

Engineer - Create Remediation Timesheet

After completing remediation work, engineers must create a timesheet to log the components worked on and efforts expended. This ensures accurate tracking of work, compliance with service agreements, and proper billing. Only work within the scope of the customer's commitment can be logged.

Step 1: Access New Remediation Timesheet

Click the "New Remediation Timesheet" button to begin logging your remediation work and component changes.

Figure 1: Click the "New Remediation Timesheet" button to create a new timesheet record

📌 Important: Only work performed within the scope of the customer's commitment can be logged. Unrelated efforts or out-of-scope components cannot be recorded.

Step 2: Select Product and Deliverable Type

Select the product and related deliverable type associated with the remediation work. This initial selection drives the availability of rework codes and components in subsequent steps.

Figure 2: Select the product and deliverable type for the remediation work

✅ Cascading Selection: The product and deliverable type selections automatically populate the available rework codes and project components in the next steps.

Step 3: Review Available Rework Codes and Components

Once the solution area and deliverable type are selected, the system automatically retrieves and displays all available rework codes and project components/parts that can be logged against this remediation work.

Figure 3: System displays available rework codes and project components for the selected product

📌 Scope Compliance: Only codes and components matching the customer's service scope are displayed. This ensures you cannot accidentally log out-of-scope work.

Step 4: Select Rework Code and Project Components

Select the rework code that was used in fixing the bug and identify which project components were changed during the remediation. Also identify the root cause component that initiated the bug.

Rework Code Selection: Choose the specific rework code that corresponds to the type of fix applied (e.g., bug fix, enhancement, patch)

Component Selection: Select all affected components including the root cause component and any components modified as part of the solution

Figure 4: Select rework code and identify all affected project components

⚠️ Critical: Accurately identify the root cause component. This is essential for trend analysis, quality metrics, and preventing recurring issues. Misidentifying the root cause can obscure patterns and lead to incomplete solutions.

Step 5: Save the Remediation Timesheet

After entering all required details, save the remediation timesheet record. The system will validate all entries and store the timesheet for audit and billing purposes.

Figure 5: Save the completed remediation timesheet record

✅ Successful Save: Once saved, the timesheet is locked for audit purposes and all work details are recorded in the system for compliance tracking, quality reporting, and billing accuracy.

Timesheet Creation Workflow Summary

Complete the following steps in sequence:

1️⃣ Access Timesheet Form - Click "New Remediation Timesheet" button
2️⃣ Select Product - Choose product and deliverable type
3️⃣ Review Options - System displays available rework codes and components
4️⃣ Select Details - Choose rework code and all affected components
5️⃣ Save Timesheet - Submit the completed timesheet for recording

Key Field Reference

Best Practices for Engineers

✓ Timely Recording: Create the timesheet immediately after completing remediation work while details are fresh. This ensures accuracy and prevents delays in billing and reporting.

✓ Accurate Root Cause: Always identify the correct root cause component. This data is critical for quality trends, pattern recognition, and preventing future defects.

✓ Complete Component List: Include all components touched during remediation, not just the root cause. This provides a complete picture of the solution scope.

✓ Respect Scope Boundaries: Only log work within the customer's commitment scope. Do not attempt to log unrelated work or out-of-scope components.

✓ Verify Before Saving: Review all selections before saving. Once saved, the timesheet is locked for audit purposes and corrections require administrative intervention.

✓ Document Complex Changes: For complex remediation, add notes explaining the relationship between components and the fix applied.

✅ Accurate Timesheets: Well-documented remediation timesheets ensure billing accuracy, support quality trend analysis, and demonstrate compliance with service commitments.