Article Hub Introduction
Published on September 23, 2026 Article Hub
Meet Article Hub: Your Help Center, Without the Overhead
Every growing team eventually hits the same wall: customers need answers, support tickets are piling up, and building a real help center feels like it requires a developer, a CMS, and a budget you don't have. Article Hub , part of the DRTEKnowledgeArticle package by CodeyLabs, gets you there in an afternoon — using Salesforce you already have.
| The Pitch A polished, public, searchable knowledge base — built entirely on native Salesforce data, published in minutes, with zero native Knowledge licensing and zero custom code. |
The Problem With "Just Build a Help Center"
Native Salesforce Knowledge is powerful, but it comes with licensing costs that hit hard for smaller teams. A custom-built site means a developer, ongoing maintenance, and a separate system to keep in sync with your org. Meanwhile, your support inbox fills up with the same five questions, over and over.
What Article Hub Gives You
A public portal customers actually want to use. Drop one component into a Digital Experience (LWR) or Aur site and your articles are live — organized, searchable, and browsable without a login.
Real organization, not a wall of text. A two-tier taxonomy — product line, then content type (Getting Started, How-To, FAQs, Troubleshooting, and more) — makes your docs feel like a real documentation site from day one.
Ticket deflection, built in. Every hour a customer spends self-serving in Article Hub is an hour your support team gets back.
Content you can trust. Version history on every article means nothing gets lost, and only what's marked Published ever reaches the public.
Security that's on by default. A scoped guest-user permission set and a status-based sharing rule mean anonymous visitors see exactly what you intend — nothing more.
| The Bottom Line No new license. No new system. No developer queue. Just your existing Salesforce data, turned into a help center your customers can find answers in — and your team doesn't have to babysit. |
Who It's For
Admins and small support teams who need a public knowledge base now, not next quarter — and who'd rather configure than code.
What's Under the Hood
| Piece | What It Does For You |
| Knowledge Article / Knowledge Article Version objects | Your content, already living in Salesforce |
| Digital Experience (LWR) site | The public front door for your customers |
| Knowledge Base component | One drag-and-drop element, fully functional library |
| Guest user permission set + sharing rule | Public access, safely scoped |
Ready to Launch Yours?
Setup takes about as long as your next coffee break: verify the package, spin up a site, turn on guest access, and publish. No developers required.
| Get Started Head to "Set Up a Public Knowledge Base Portal with DRTEKnowledgeArticle" for the full, screenshot-by-screenshot setup guide. |
Get Support
Have questions before you dive in? Reach out to CodeyLabs.
Knowledge Article Number: KA-00395