Dashboards Overview
Published on November 5, 2026 Feedback360
Feedback360 Dashboards: User Guide
Use the three Feedback360 dashboards to track survey performance, test results and invitation delivery. Each component below lists what it shows, how to read it and the decision it supports.
Audience: survey owners, L&D and training managers, customer success and operations teams.
Before you start: the dashboards show data from all survey categories, not only Feedback360. Dashboards refresh when opened, or on a schedule if you set one.
Dashboard 1: Executive Overview
Purpose: a quick look at how surveys are performing, from invitation through to response and sentiment.
Best for: weekly reviews and leadership updates.
| Component | What it shows | How to read it | Decision it supports |
| Total Submissions Metric | Number of completed survey submissions | A rising number means more people are responding. | Is overall participation growing or stalling? |
| Total Invitations Metric | Number of invitations sent | Compare with Total Submissions to get a rough response rate. | Is invitation volume large enough to give useful data? |
| Pending Invitations Metric | Invitations emailed but not yet submitted | A high number means many people are still expected to respond. | Do we need a reminder or follow-up campaign? |
| Sentiment Donut | Share of answers by sentiment | A large negative slice points to dissatisfaction. | Do we need to act quickly, e.g. contact unhappy customers? |
| Evaluation Status Donut | Share of submissions by evaluation status | Many 'not evaluated' submissions mean a scoring backlog. | Does someone need to review or finish evaluations? |
| Submissions by Survey Column chart | Submissions for each survey | Taller bars are surveys with more responses. | Which surveys deserve more promotion, and which should be retired? |
| Invitations by Survey Bar chart | Invitations per survey, largest first | Compare with the chart above. Many invitations but few submissions is a gap. | Which surveys have a distribution or engagement problem? |
| Invitations Expiring Within 7 Days Table | Open invitations about to expire, with email and expiry date | Rows with the fewest days left are most urgent. | Who should we nudge today before the link expires? |
Typical use: check Pending Invitations and the expiring table first. Then read Sentiment and Evaluation Status for quality signals.
Dashboard 2: Assessments and Mock Tests
Purpose: performance of time-bound tests and assessments.
Best for: L&D, training, certification and hiring teams.
| Component | What it shows | How to read it | Decision it supports |
| Scored Submissions Metric | Count of submissions with a score above 0 | Shows how many attempts produced a score. | Is the sample large enough to judge the test? |
| Time Tracker Records Metric | Number of timed test sessions | Compare with scored submissions. A big gap means people start but don't finish. | Are people abandoning tests, or is the time limit too tight? |
| Mock Test Submissions by Survey Column chart | Submissions for each time-bound test | Taller bars show the most-used tests. | Which tests are used, and which can be merged or retired? |
| Test Progress Funnel | Sessions by status: Start, In Progress, Finish | A steep drop from Start to Finish shows drop-off. | Should we adjust time limit, test length or instructions? |
| Rating Answers by Question Bar chart | Rating-type answers by question | Questions with unusually many low ratings are weak spots. | Which topics need training or a content fix? |
| Evaluation Status Donut | Share of submissions by evaluation status | Same reading as on the Executive Overview. | Is evaluation keeping up with submissions? |
| Participant Leaderboard Table | Participants with email and score earned | Highest scores are at the top. | Who qualifies for certification, recognition or coaching? |
Typical use: check the Test Progress funnel first for drop-off. Then check which questions are weakest, and finally the leaderboard.
Dashboard 3: Distribution and Operations
Purpose: whether invitations are going out, being delivered, and being answered.
Best for: survey administrators and operations owners.
| Component | What it shows | How to read it | Decision it supports |
| Pending Invitations Metric | Emailed but unanswered invitations | Treat it as the open workload. | Is a reminder run needed? |
| Total Invitations Metric | All invitations created | Use it as the baseline for volume. | Is our reach on target? |
| Total Questions Metric | Number of questions across surveys | A very high count can signal survey fatigue. | Are the surveys too long? |
| Invitations by Account Column chart | Invitations per customer account | Taller bars are accounts surveyed most. | Are we over-surveying some accounts and ignoring others? |
| Question Inventory by Type Column chart | Questions grouped by type | Shows the mix of question types used. | Do we rely too much on one type? Should we add ratings or NPS? |
| Pending Invitations Table | Recipients who haven't responded, with email, contact and expiry | Earliest expiry dates need attention first. | Who to chase today? |
| Not Yet Emailed Table | Invitations created but not sent, with scheduled send date | Rows with a past scheduled date are overdue. | Did a send fail? Does someone need to click Send? |
Typical use: run through Not Yet Emailed first, since those people can't respond at all. Then chase Pending Invitations.
Quick reading rules
- Response rate ≈ Total Submissions ÷ Total Invitations. It is only a rough guide, because invitations and submissions are counted separately.
- Check Sentiment and Evaluation Status together. A good sentiment mix means little if most submissions are unevaluated.
- A drop-off in the funnel is a design problem, not a people problem. Fix the test length, time limit or instructions.
- Click any chart or table row to drill into the underlying report records.
Known limits
Sentiment: the donut only shows data if your surveys populate it.
Account breakdown: covers only invited participants. Guest or public submissions have no account.
Metric tiles: these count report rows, not unique people.
Suggested routine
- Daily: Distribution and Operations (Not Yet Emailed, Pending Invitations).
- Weekly: Executive Overview.
- After each test cycle: Assessments and Mock Tests.
Knowledge Article Number: KA-00493